Refund policy

Return Policy

All sales are final.
We are unable to accept returns or exchanges based on personal preference for a particular scent.

However, if a product arrives damaged in transit or incorrect, we will gladly replace it. To request a replacement, please email us at northcountrycandleco2026@gmail.com within 7 days of delivery with the following details:

• Your order number
• Name and shipping address
• Description of the issue
• Photograph(s) of the damaged or incorrect item(s)

Our goal is to ensure you have a positive experience, and we're here to help with any issues. Thank you for supporting our small business!